Edward Griffin - Projects - Support - Development


Managed Projects


Customizable e-Reader publishing platform

2013 - 2016

Multi-platform software application to facilitate the publication of independent story teller's works. Customizable and themed e-Reader which establishes book content in an embedded manner and provides additional reading resources such as images, questions and web links to other external resources associated with content.

Project also involves additional software for :

License Management

Payment processing

Embedded document kitting (Transformation of literature document into format acceptable for e-Reader appliciation.)

Hair Salon Management Suite

2013 - 2014

Client data management

Stock inventory management - purchase orders, invoice matching, sales and purchase ledgers

Colour and treatment management (Skin test control and treatment history)

Client appointment scheduling

Data resource management (backup, data resilience)


Medical software system maintenance and support

 2010 - 2011

  • Providing support and trouble shooting services for electronic patient record system
  • Report writing services
  • Bespoke alterations
  • Interface design and construction to aid passage of information to and from patient treatment administration system 



Software development, sales and support

2010 - 2014

  • Developing sales strategies and implementing technical support frameworks for shelf label printing software solution to retailers / wholesalers in Dublin area.
  • Undertaking learning process involved in using MS-SQL Server 2012, VB .NET 2010
  • Learning Android development with Java SDK and Eclipse interface builder
  • Application development under Windows platform for desktop applications / online projects.
  • Break even financial analysis tool 'Even Break', LabelTasks 2.0 Shelf label management software for retail 



Software project management, development & support

2008 - 2009

·         Constructing software design specifications and staged application development. Please ask for portfolio of work carried out.

·         Database applications support and some bespoke development of mission critical information management systems. Some freelance software development work also.

·         Main application development environments used ? vb.NET 2005 / 2008, Jabaco (Web apps. & desktop apps.)

            Projects so far : Text Readability analysis software; Pallet labelling software 'PalletStar 2.0'



Software Systems Engineering

2006 - 2008


  • Responsible for system resource management with enterprise level Web based Language Translation Management System  with respect to managing project infrastructure for localization PM?s, clients & vendors. Undertook 3rd level technical support issues in a proactive manner

  • Set up and configured entirely new instances of project frameworks, accommodating up to 100 ? 200 translation, project management and client users at any one time.


  • Constructed software design specifications for insource & outsourced development teams to implement bespoke and business change influenced requirements for the GMS.


  • Designed and developed system end user utilities in VB6 & VBA (Office 2003) for document process validation. Mainly dealing with XML, HTML and RTF conversion methodologies with respect to fitting different document types into otherwise unsuitable environments.


  • End user documentation and training provided in movie based format, as well as conventional phone training ? in house consultancy for project manager queries and requirements.


  • Designed framework as well as workflow for multiple clients : Building account instances from the ground up and adhering to ISO 9002 ? Developed cost and project progress assessment reports from business objects.


  • Designed & developed Translation Memory library and management system to handle and safely access large volumes of localized content. ? Used Oracle 9i & VB.NET


  • General troubleshooting and bug documentation / system testing for outsourced developers ? creating models for solutions to provide guidance to other system developers on solving problems


  • Designed & Developed applications for in house and client / vendor use. Please ask for further details on this.


  • Conducted project progress meetings with clients; provided presentations and discussion forums to ensure best practice was being adhered to from both the company?s and the client?s end.



Research, Development & Support

2003 - 2006

·        Systems builder for retail outlets & commercial food logistics business. C++ on Unix and Windows based system interfaced to Portable Data Collection Units.

·        Designed, Developed & Marketed ?Label Tasks 1.2 & 1.3? cost effective retail pricing solution for small to medium sized, independent & branded retailers.  ? Mobile labelling solutions

·        Provided consultancy service to fifteen clients in wholesale / supermarket retail

·       Product & Services sales management.

·   Maintained 2nd level technical support contracts for clients.

·         Provision of Gold 24 hour technical on call assistance.

·         Client facing and business generation skills through developing and maintaining business connections.



Group development & support leader

1997 - 2003

·       Performed On site installations and system acceptance testing, as well as normal day-to-day operations within the working environment. Supported and developed bespoke modules for Torex Retail Storemaster & Storemanager II using KCML language & Seachange 4GL dev. Environments.

·       Provided Technical support (1st & 2nd level) for up to thirty different retail and wholesale sites, maintaining communications infrastructure and data security through development of in house tools.

·       Undertook Risk analysis for Y2K & Euro changeover issues on client sites. Much of the work involved rewriting application code / converting user data files. Y2K project involved over thirty separate sites and took nine months to document, manage and complete.

·       Application & driver development in C, C++, Visual Basic, Kerridge KCML  and Unix shell scripting. ? Stock management software & payment terminal systems (Ingenico Elite 770)

·       Customer and in house training for new recruits. Produced training documentation

Mentored 1st level support staff for hardware / software maintenance duties. ? Managed out of hours support also.



User acceptance testing


·       Project managed and constructed test plans for group of software testers : Testing Subscriber Management System for Star TV in Hong Kong, rolled out by News International, UK

·       Performed structured testing which lead to fault finding with database record locks in Novell Btrieve.